Help Center

Frequently Asked Questions

Common questions about pricing, the free trial, privacy, medical claims, and what seniors get out of Cogame.

Trial & pricing

Does the free trial charge my card?

No. The 7-day free trial requires no credit card and no payment information. You only enter payment details if you choose to upgrade after the trial ends.

What happens when the trial ends?

Your dashboard becomes read-only and the kiosk shows an "Upgrade required" message. Your data is kept for 30 days in case you decide to subscribe later. After 30 days of inactivity, the account is deleted and data is removed.

How much does it cost after the trial?

Three options. During our Early Adopter window: Basic at $100/month (regularly $200, up to 10 seniors) and Premium at $350/month (regularly $500, 10–50 seniors, AI Insights, AI Voice Recognition, PDF reports). Early Adopter pricing locks in for the lifetime of your subscription. For multi-center networks we offer Enterprise with unlimited seniors, an HQ Dashboard, SSO, and a dedicated account manager — pricing is custom; email contact@youngandx.com. See the pricing page for the full feature comparison.

Can I cancel anytime?

Yes. Cancel from /admin/billing at any time. The cancellation takes effect at the end of your current billing period — no early-termination fee.

Do you offer annual billing?

Yes — annual billing comes with a 2-month discount. Contact contact@youngandx.com if your center prefers annual billing with an invoice instead of a credit card.

Data & privacy

What data does Cogame collect?

We store: senior names and year of birth (no full birthdate), staff names and emails, game scores, session timestamps, and accessibility preferences. We do not store: real photos, biometric data, video recordings, or anything from the camera feed.

Where is my data stored?

On Supabase (Postgres) hosted in the US. All connections are encrypted (TLS). Backups run daily and are retained for 7 days.

Does the camera feed leave the device?

No. The webcam feed is processed entirely in the browser using Google MediaPipe. Only the calculated body landmarks (numbers like "wrist at x=0.62, y=0.31") are used by the game logic, and those are discarded as soon as the round ends. Nothing is uploaded to a server, recorded, or saved.

Are you HIPAA compliant?

Cogame is positioned as a wellness and education product, not a medical service, so HIPAA does not apply to typical use. We comply with CCPA (California) for data subject rights. If your center handles HIPAA-regulated data and wants a Business Associate Agreement, contact contact@youngandx.com.

Can I export or delete senior data?

Yes. Any senior can be archived from the dashboard, which removes them from the kiosk but preserves history. To fully delete a senior's record (CCPA / GDPR-style erasure), email contact@youngandx.com.

Medical claims

Is Cogame a medical device?

No. Cogame is a wellness and education program designed to support cognitive engagement and physical activity. It is not intended to diagnose, treat, cure, or prevent any disease, including dementia or Alzheimer's.

What does the published research show?

A peer-reviewed study (Park, Song, Yeo 2026) found that participants with mild cognitive impairment who used Cogame for 12 weeks showed an increase in K-MoCA scores, while a control group declined. This describes outcomes observed in a specific research cohort and should not be interpreted as a guaranteed benefit for individual users. See the Research section for details.

Can I tell families this will prevent dementia?

No. Cogame is not intended to prevent, treat, cure, or diagnose dementia, Alzheimer's, or any other disease.

You may tell families: “Cogame is a cognitive training program that combines physical movement and brain games for engagement, similar to other activities recommended for healthy aging.”

Never say: “prevents dementia”, “clinically proven to improve memory”, “treats Alzheimer's”, “FDA approved”, “medical therapy”, or any other causal health claim. These are FTC and FDA violations and put both the center and Cogame at legal risk.

When citing the published research, frame results as cohort observations, not promises — e.g., “In our research cohort, participants showed improvement on the K-MoCA assessment, though individual outcomes vary.”

Is Cogame HIPAA-compliant?

Cogame is a wellness and education platform, not a medical service, so HIPAA does not apply to standard use. We follow CCPA for data subject rights regardless of the user's state of residence.

If your center also provides medical or behavioral health services and would like to store protected health information (PHI) within Cogame, contact us at contact@youngandx.com for a Business Associate Agreement (BAA). We do not sign BAAs by default since most centers don't need one.

Day-to-day operations

How long should each session be?

Most seniors enjoy 10–20 minutes per session, 3–5 times per week. The platform doesn't enforce limits — let the senior decide when they're done.

Can multiple seniors play at once?

On a single kiosk, no — games are designed for one player at a time. But if your center has multiple kiosks, each can host its own session. All scores roll up to the same dashboard.

What if a senior can't stand up?

Most games work seated. Set the senior's profile mobility to "wheelchair" or "walker" and games that require jumping/ducking will auto-skip those prompts. Position the camera at seated chest height.

Do you support languages other than English?

Currently, only English. Korean is planned for Phase 3. If your center needs another language, let us know — demand drives prioritization.

Account & team

Can I have multiple staff accounts?

Yes. Invite as many staff members as you need from /admin/settings → Team. Each staff member has their own login. Staff member count doesn't affect pricing — only the number of seniors does.

What if I forget my password?

Use the Forgot password link on the login page. We'll email you a reset link.

Can I switch the owner of the account?

Yes. Email contact@youngandx.com with both the current owner and the new owner's email — we'll transfer ownership after confirmation from both parties.

Still have questions?

Email us at contact@youngandx.com — we typically reply within one business day.