Help Center

Frequently Asked Questions

Common questions about pricing, the free trial, privacy, medical claims, and what seniors get out of Cogame.

Trial & pricing

Does the free trial charge my card?

No. The 7-day free trial requires no credit card and no payment information. You only enter payment details if you choose to upgrade after the trial ends.

What happens when the trial ends?

The training station stops and shows a "Trial Period Ended" screen with who to contact. The admin dashboard stays open so you can review your data. Nothing is deleted when a trial lapses — participant records are removed or de-identified only after an account is closed, as described in the Privacy Policy. Once a plan is set up, the station picks up right where it left off.

How much does it cost after the trial?

Plans are priced per center and set up with us, so there is no public price list. Premium covers up to 50 participants with AI Insights, voice check-in, and PDF reports; Enterprise adds unlimited participants, a multi-center dashboard, SSO, and a dedicated account manager. Email contact@cogame.ai and we'll come back with a quote for your center. In Singapore, plans and invoicing go through our local partner.

Can I cancel anytime?

Yes. Cancel from /admin/billing at any time. The cancellation takes effect at the end of your current billing period — no early-termination fee.

Do you offer annual billing or invoicing?

Yes. Tell us when you get in touch — annual billing and paying by invoice instead of a card are both available.

Data & privacy

What data does Cogame collect?

We store: senior names and year of birth (no full birthdate), staff names and emails, game scores, session timestamps, and accessibility preferences. We do not store: real photos, biometric data, video recordings, or anything from the camera feed.

Where is my data stored?

On Supabase (Postgres) hosted in the US. All connections are encrypted (TLS). Backups run daily and are retained for 7 days.

Does the camera feed leave the device?

No. The webcam feed is processed entirely in the browser using Google MediaPipe. Raw camera frames and the body-position coordinates read from them are used only to judge the game as it is played, and are discarded as each round ends. Nothing is uploaded, recorded, or saved. What is kept with the score is a short summary calculated from that movement — for example how smooth and how steady it was, and reaction time.

Which privacy laws apply?

Cogame is a wellness and education product, not a medical service, so HIPAA does not apply to typical use (see below if your center needs a BAA). We follow CCPA for California centers and Singapore's PDPA for centers there, where Cogame acts as a data intermediary for the center. The Privacy Policy spells out both.

Can I export or delete a participant's data?

Yes, from the dashboard. Archive removes a participant from the training station but keeps their history. Delete Senior (Owner and Admin) removes their records — scores, sessions, cognitive profile, and AI insights — permanently. For a full data export, email contact@cogame.ai.

Medical claims

Is Cogame a medical device?

No. Cogame is a wellness and education program designed to support cognitive engagement and physical activity. It is not intended to diagnose, treat, cure, or prevent any disease, including dementia or Alzheimer's.

What does the published research show?

A peer-reviewed study (Park, Song, Yeo 2026) found that participants with mild cognitive impairment who used Cogame for 12 weeks showed an increase in K-MoCA scores, while a control group declined. This describes outcomes observed in a specific research cohort and should not be interpreted as a guaranteed benefit for individual users. See the Research section for details.

Can I tell families this will prevent dementia?

No. Cogame is not intended to prevent, treat, cure, or diagnose dementia, Alzheimer's, or any other disease.

You may tell families: “Cogame is a cognitive training program that combines physical movement and brain games for engagement, similar to other activities recommended for healthy aging.”

Never say: “prevents dementia”, “clinically proven to improve memory”, “treats Alzheimer's”, “FDA approved”, “medical therapy”, or any other causal health claim. These are FTC and FDA violations and put both the center and Cogame at legal risk.

When citing the published research, frame results as cohort observations, not promises — e.g., “In our research cohort, participants showed improvement on the K-MoCA assessment, though individual outcomes vary.”

Is Cogame HIPAA-compliant?

Cogame is a wellness and education platform, not a medical service, so HIPAA does not apply to standard use. We follow CCPA for data subject rights regardless of the user's state of residence.

If your center also provides medical or behavioral health services and would like to store protected health information (PHI) within Cogame, contact us at contact@cogame.ai for a Business Associate Agreement (BAA). We do not sign BAAs by default since most centers don't need one.

Day-to-day operations

How long should each session be?

Most seniors enjoy 10–20 minutes per session, 3–5 times per week. The platform doesn't enforce limits — let the senior decide when they're done.

Can multiple seniors play at once?

On a single kiosk, no — games are designed for one player at a time. But if your center has multiple kiosks, each can host its own session. All scores roll up to the same dashboard.

What if a senior can't stand up?

All games are designed to work while seated. Games use upper-body and hand gestures (no jumping or whole-body movements required). Position the camera at seated chest height.

Do you support languages other than English?

Yes — English, Malay, and Simplified Chinese. It's set per participant (Preferred language on their profile), so a mixed group can each play in their own language: games, narration, and the training station all switch. The admin dashboard is in English. If your center needs another language, let us know.

Account & team

Can I have multiple staff accounts?

Yes. Invite as many staff members as you need from /admin/settings → Team. Each staff member has their own login. Staff member count doesn't affect pricing — only the number of seniors does.

What if I forget my password?

Use the Forgot password link on the login page. We'll email you a reset link.

Can I switch the owner of the account?

Yes. Email contact@cogame.ai with both the current owner and the new owner's email — we'll transfer ownership after confirmation from both parties.

Still have questions?

Email us at contact@cogame.ai — we typically reply within one business day.