Help Center

Family Updates

A short monthly email to one family member per participant, about how they took part — days, games and stars. Never scores. You can review each one and add a note, or let them go out automatically.

What the family receives

• How many days they took part that month, shown as stamps (no calendar with empty days)
• How many games they played and the stars they earned
• Their most-played games, and their longest streak if it was 3 days or more
• Your note, if you wrote one

Not included: scores, accuracy, cognitive areas, trends, or a link to anything else. Families tend to read numbers as health news, and a falling number as bad news — so the update sticks to taking part. The email is in English.

Set up a participant

1. Go to /admin/seniors, open the participant and click Edit.
2. Under Family updates, enter one Family email and keep Send monthly updates to this address ticked.
3. Tick The participant, or their legal representative, agreed that this family member may receive updates once that agreement is on record at your center. Then save.

Each month at /admin/family-updates

Pick a month (the last six full months are listed). Each participant has one row with a status:

Click a row to open the side panel:

• Preview — exactly what the family will see.
• Note (optional) — a line or two about daily life and activities, then Save note. Avoid health or memory remarks; families read those as medical news.
• Send now → Confirm send, or Send all ready above the table to send every Ready row at once.
• Don't send — for a month that shouldn't go out (a hospital stay, a bereavement). This also stops the automatic send. Send this month after all undoes it.

Automatic sending

Send automatically is on by default. On the 3rd of each month at 10:00 (your center's time zone), last month's Ready updates go out on their own, with any note you saved. If something gets in the way, it tries again up to the 7th; after that the month is left for you to send by hand. Anything already sent or marked Don't send is never touched.

• The days before the 3rd are your window to add notes or mark Don't send.
• Replies go to — where families' replies to automatic emails land. Leave it empty to use the owner's email. When a staff member presses Send, replies go to that staff member instead.
• Any staff member can turn automatic sending on or off and change the reply address.
• Centers whose free trial has ended don't send automatically.

When a family unsubscribes

Every email has an unsubscribe link. Once used, the participant shows Unsubscribed and nothing more is sent. Staff can't switch it back on their own: if the family asks to receive updates again, open the participant, tick The family asked to receive updates again, and save.

Common questions

Can I send the monthly cognitive report to families instead?

The participant's detail-page report includes scores and trends for staff use. For families, use Family Updates — it is built to share taking part, not results.

Who can send?

Every staff role — Owner, Admin and Staff.

Can I send to more than one family member?

Not yet — one address per participant.

Next

• Managing seniors
• Participant consent